Today was my last day at Liberty Mutual. And what a day it was. Apparently, there was a change of some kind in one of the data centers over the weekend, and it broke a lot of stuff, call volume was through the roof all morning and didn't die down until after lunch.
One memorable call was what turned out to be my last call of the day, which I almost didn't even get due to the timing. Lady had recently finished imaging a new laptop and the Data Capture Utility had failed to back up her old computer prior, so she was using plan B, Connected Backup. However, on her earlier attempt to restore the data, the prior agent did an account reassociation of Connected Backup and it appeared to work, except that none of her data was restored. The account was on the correct computer, but the timestamps of the store of backups were wrong. And there was a complete history of backed up data. So I checked the server and there were two backup accounts under her name, one attached to her old computer and one attached to her new. Both were listed as active.
So I did another reassociation - uninstall Connected Backup and reinstall it from the backup server entry for her prior computer. Then when I went in to restore her data… most of it was not there. The directory structure was intact for her My Documents, but there were no documents in the directories. She had a few Desktop items, and some IE Favorites so there was SOME data. And I checked back three weeks, no change.
I wound up, on her computer, doing a network share to her old computer and manually copying the data over. Turns out, there was about 7.5 GB of data in her My Documents. It was going to take over a hald hour to finish transferring that and it was already 5:15, 30 minutes after I was supposed to clock out, so I told her to let it finish and then she'd have her data back.
I wonder if I'll get another Kudo out of it. Probably not. One of the ladies from last Friday never sent it in after saying she would.
I also got several unsolicited offers of recommendation from coworkers, including two of the ITHD-L2 guys who sit in the pod next to my cube. And a few others who came up to me to say goodbye. It's good to know I made a positive contribution while I was there.